Terms and conditions

1. Definitions

• Lean Clinic: Lean Clinic B.V., a healthcare provider offering digital weight-loss guidance.
• Client: the natural person (consumer) who signs up for (parts of) the Programme.
• Programme: the digital journey including lifestyle guidance (AI coaching, modules, check-ins) and assessment by a BIG-registered doctor for (repeat) prescriptions of weight-loss medication.
• Doctor: a BIG-registered doctor who independently carries out medical assessments and, where appropriate, issues (repeat) prescriptions.
• Coach: a professional who provides lifestyle guidance.
• Pharmacy: an external pharmacy that dispenses medication and invoices the client directly.

2. Applicability, service area and order of precedence

These terms apply to all offers and services from Lean Clinic. Exceptions apply only if confirmed in writing. In the event of a conflict, mandatory healthcare legislation (including the WGBO and Wkkgz) takes precedence.

Service area: Lean Clinic serves clients residing in the Netherlands only. The Programme, medical assessment and medication delivery are only available within the Netherlands. Signing up requires a Dutch residential address, a Dutch postcode and a citizen service number (BSN). Medication is delivered exclusively to a Dutch address via a pharmacy based in the Netherlands. People outside the Netherlands cannot use the Programme.

Participation: participation is open only to persons aged 18 or older who act as consumers. Lean Clinic may refuse or terminate participation if safety or medical suitability requires it, if information turns out to be incorrect or incomplete, if misuse or fraud is suspected, if payment is not made, or if the client does not cooperate with necessary monitoring or follow-up questions.

Order of precedence: to the extent the client obtains medication, the pharmacy's terms also apply to the delivery. In the event of a conflict, those pharmacy terms prevail with respect to the delivery and the medication.

3. Account, security and rules of use

• Account: access to the Programme requires a personal account. The client keeps login credentials strictly confidential and does not share them with third parties.
• Responsibility: the client is responsible for all actions carried out via the account. The client reports any suspected misuse or unauthorised access immediately at contact@leanclinic.nl.
• Prohibited use: it is not permitted to hack, scrape, or technically disrupt the platform, to post unlawful or misleading content, to use the platform commercially, or to use it on behalf of another person without that person's express consent.
• Blocking: in the event of a breach of these rules or a security risk, Lean Clinic may temporarily or permanently block access to the account.

4. Registration, intake and medical assessment

• The agreement is formed after online registration/acceptance and confirmation by Lean Clinic.
• When registering, the client provides complete and truthful health information. Incorrect or incomplete information may result in refusal or termination.
• Prescribing medication requires a separate assessment by a doctor, including a mandatory consultation (video call or phone). The doctor decides independently on (repeat) prescriptions and may request additional information.
• Before the consultation, the client must verify their identity using a valid ID (passport or driving licence). This verification is carried out through a secure service by Stripe Identity. Lean Clinic does not store copies of the ID; only the verification result is retained.
• The client is advised to inform their own GP about the (proposed) treatment and medication.

5. Programme components and scope

• Lifestyle guidance: digital modules, check-ins and coaching focused on lasting behaviour change.
• Medical assessment: carried out by the doctor based on the file/questionnaire and consultation (video call).
• Off-label: medication may be used outside its official indication; this only happens after an individual assessment by the doctor, with the client's informed consent.
• No emergency care: Lean Clinic is not an acute care provider. In an emergency, the client should call 112 or contact their GP or out-of-hours GP service.

6. Roles: Lean Clinic, the doctor and the pharmacy

• Lean Clinic facilitates the journey (lifestyle guidance, platform, intake, scheduling and ongoing medical supervision). Lean Clinic does not itself make diagnoses, does not itself issue prescriptions, and does not independently decide on medical suitability or treatment choices.
• The doctor assesses independently, asks follow-up questions where needed, and decides autonomously on indication and contraindications, whether or not to prescribe, dosage and titration, and the follow-up policy. The client acknowledges that the outcome may be that no prescription is issued, even after payment for (part of) the Programme.
• The pharmacy is responsible for pharmaceutical checks and medication monitoring, dispensing and shipping, product quality and any recall processes, and handling complaints about the medication or the delivery.
• Delivery: medication is only delivered after medical approval or a prescription, pharmaceutical approval by the pharmacy, and payment. Delays due to force majeure, stock shortages or the courier are outside Lean Clinic's control; the pharmacy is the primary point of contact for the delivery.

7. Fees, billing and external costs

• Fees: current fees and what they cover are listed on the order/product page and in the order confirmation.
• Medication costs: always billed separately and directly by the pharmacy to the client; these are not covered by Lean Clinic's fees.
• Doctor consultations: intake and standard follow-up consultations are included in the programme. Additional consultations outside the standard programme may be billed separately (by Lean Clinic or by the doctor).
• Payment method and subscription periods: payment is always made in advance through our payment provider. We offer subscriptions with different durations: monthly, every 6 months, or annually. For 6-month and annual subscriptions, the full amount is billed upfront in one payment. If payment is not received, access to programme services may be paused.
• No refunds on prepaid subscriptions: for 6-month and annual subscriptions, the prepaid amount is non-refundable. If you cancel during a prepaid period, the client retains access to all programme services until the end of the paid subscription period, but the remaining amount will not be refunded.
• Price changes: we may adjust fees for future periods; existing subscribers will be notified at least 30 days in advance.

8. Price comparisons and market information

• Lean Clinic may display price comparisons on its website with other providers of comparable GLP-1 treatments. These comparisons are based on publicly available information as published on those providers' websites.
• The purpose of these comparisons is to provide transparency and help (potential) clients make an informed choice. All comparisons are objective and factual in nature.
• Prices shown for other providers are indicative and may differ. We always state the date on which prices were last checked. For current prices and terms, please refer to the relevant provider's website.
• No rights can be derived from these price comparisons. Lean Clinic is not liable for any inaccuracies or outdated information, nor for differences between the comparison shown and the actual services offered by other providers.
• If you have any questions or comments about our price comparisons, you can contact us at contact@leanclinic.nl.

9. Duration, cancellation and no-show

• Duration: subscriptions are available with terms of 1 month, 6 months or 12 months (1 year).
• Cancelling a monthly subscription: monthly subscriptions have a notice period of 1 calendar month. Upon cancellation, the subscription remains active until the end of the next billing period after the current one. Cancellations can be submitted at any time through the account area.
• Cancelling a 6-month or annual subscription: 6-month and annual subscriptions can be cancelled at any time through the account area. After cancellation, the client retains access to all programme services until the end of the prepaid period. The subscription will not renew automatically once the prepaid period ends. No refund will be given for the prepaid amount (see article 7).
• No-show: missed (doctor) appointments may be charged in accordance with the policy in effect at that time (shown at the time of booking).
• Lean Clinic may terminate the agreement in the event of non-payment, misuse, repeated failure to honour appointments, or a medical contraindication.

10. Medication orders within the programme

• Separate services: Your Lean Clinic subscription covers lifestyle coaching, medical assessment by the doctor, and ongoing medical supervision only. Medication is ordered from and delivered by an external partner pharmacy (the "Pharmacy"). The Pharmacy invoices medication costs directly to the client. Lean Clinic does not receive any payment for the medication itself.
• The programme as a whole: The programme is an ongoing journey in which lifestyle coaching and medical supervision are inseparably linked to the use of prescribed medication. Medication orders placed through the platform are not standalone transactions; they are part of the care programme, which requires an active subscription.
• Active subscription required to order medication: Medication can only be ordered while the client has an active Lean Clinic subscription. This ensures the necessary medical supervision throughout the use of the medication, in line with responsible prescribing guidelines for GLP-1 medication.
• Order interval: To promote responsible use and prevent stockpiling, a minimum period between medication orders applies. This period corresponds to the duration of use of the previously delivered medication (indicatively: 4 weeks per pen) and is shown in the ordering environment.
• Minimum subscription period after medication delivery: By ordering medication through the platform, the client agrees to a minimum subscription period that corresponds to the duration of use of the delivered medication. This is a reasonable period of 4 weeks per pen delivered, during which the subscription cannot be cancelled. This provision is necessary to ensure continuity of medical supervision and is shown to the client before each order.
• Early cancellation: If the client wishes to cancel the subscription within the minimum subscription period following a medication delivery, the client remains liable for the subscription costs until the end of that minimum period. This amount is not a penalty; it is the regular fee for the agreed service (medical supervision) during the period of use of the delivered medication.
• Misuse and termination: Repeatedly ordering medication with the apparent intention of building up a stock and then cancelling is considered misuse of the care programme. If misuse is established, Lean Clinic may terminate the subscription with immediate effect and refuse future orders, without prejudice to any subscription costs still owed.

11. Right of withdrawal and special rules for healthcare

Where the service qualifies as healthcare within the meaning of the WGBO, the statutory right of withdrawal for distance services does not apply. For other (non-healthcare) services, the statutory 14-day cooling-off period applies, unless the client expressly agrees to immediate performance within that period; in that case, the client pays for the services already provided. Digital care modules that have been fully delivered during the cooling-off period with the client's consent cannot be withdrawn.

12. Client obligations

• Provide complete and accurate information about your health, medication use and relevant medical history.
• Confirm your identity using the verification method offered, as part of the intake process for medical services.
• Use the platform safely and follow medical and lifestyle advice to the best of your ability.
• Report any side effects or deterioration immediately; use medication only as prescribed and do not share or pass it on to others.

13. Privacy and data protection

Lean Clinic processes personal data in accordance with the GDPR and WGBO. See the privacy policy for purposes, legal bases, retention periods, data subject rights, and data sharing with doctors and the Pharmacy where necessary and permitted.

14. Quality, complaints and disputes (Wkkgz)

• We follow internal protocols for quality, incidents and complaint handling in accordance with the Wkkgz.
• If you are not satisfied, you can contact the independent complaints officer via Erisietsmisgegaan.nl. If needed, the complaint can be submitted to a recognised Wkkgz disputes body.

15. Liability and warranties

• Best-efforts obligation: Lean Clinic makes every effort to provide safe, high-quality care and services. No guaranteed outcome, such as a specific amount of weight loss, is promised.
• No liability for third parties: Lean Clinic is not liable for the independent medical decisions and actions of the doctor, for the pharmaceutical checks, product quality, recall and delivery by the pharmacy, for damage caused by incorrect or incomplete information from the client, or for damage caused by the client using medication contrary to the prescription or package leaflet.
• No consequential damage: to the extent permitted by law, Lean Clinic is never liable for indirect damage, including consequential damage, lost profit or missed savings.
• Limitation: Lean Clinic's liability is limited per event to the amount paid out by our liability insurer in the relevant case. If, for any reason, no payment is made, total liability is limited to the amount the client paid to Lean Clinic in the three months preceding the event causing the damage, with an absolute maximum of € 1,000.
• Mandatory law: nothing in these terms excludes liability for intent or deliberate recklessness, or liability that may not be excluded under mandatory (healthcare) law.

16. Force majeure

Lean Clinic is not obliged to perform any obligation if it is prevented from doing so by force majeure. Force majeure includes, among other things: failures or outages of the internet, hosting or other technical infrastructure, cyber incidents, the failure or shortcomings of suppliers, the pharmacy or courier services, strikes, pandemics and government measures. In the event of force majeure, Lean Clinic may suspend or limit its services. If the force majeure situation lasts unreasonably long, either party may terminate the agreement for future periods, without either being liable for compensation.

17. Intellectual property and fair use

All course materials, texts, videos and software remain the property of Lean Clinic and its licensors. Personal, non-exclusive use is permitted; republication or commercial distribution is not allowed without prior permission.

18. Assignment

The client may not transfer rights and obligations under the agreement to a third party without Lean Clinic's prior written consent. Lean Clinic may transfer its rights and obligations to a group company or in the context of a business acquisition or merger, while preserving the safeguards in these terms. Lean Clinic will inform the client of this in advance.

19. Governing law and disputes

• These terms and all agreements with Lean Clinic are governed exclusively by Dutch law.
• Disputes are preferably resolved first by mutual consultation. For care-related complaints, the complaints and disputes procedure described in the article on quality, complaints and disputes (Wkkgz) also applies.
• If mutual consultation does not lead to a solution, disputes will be submitted to the competent court in the Netherlands, unless mandatory law designates another competent body.

20. Changes and contact

• We may update these terms from time to time. The most recent version is always available on our website. For material changes, we will notify clients by email in good time.
• Contact: contact@leanclinic.nl