Delete your account

In the Lean Clinic app

If you have the app on your phone, this is the quickest route:

1. Open the app and tap More at the bottom.
2. Tap Settings and scroll to the Delete account block.
3. Tap Request deletion, then Send request. Your care team confirms your request in the chat within 48 hours, and we then delete your account and your data.

Without the app

If you do not have the app, or you can no longer log in, email contact@leanclinic.nl with the subject "Delete account". Write from the email address you signed up with, so we know the request is yours.

We answer email requests within 48 hours too. Making a request is free and you do not have to give a reason.

What we delete

When we carry out your request, we delete your account and everything attached to it:

• Your account details: name, email address, phone number and address.
• Your profile and your profile photo.
• Your weekly check-ins, your weight history and your evaluations.
• Your messages to your care team and your conversation with Milo, our AI coach.
• Your posts and comments in the community, and the photos you shared there.
• Your notification preferences and the device details we use to send you push notifications.

What we have to keep, and for how long

Some of your data we are not free to erase. Dutch law obliges a healthcare provider to keep it, even if you ask us not to:

• Your medical file: 20 years, under the Dutch Medical Treatment Agreement Act (WGBO). This covers what the physician recorded medically, not your account or your app data.
• Financial records such as invoices: 7 years, under Dutch tax law.
• Data needed for an ongoing complaint or an ongoing legal case, for as long as it runs.

Whatever we keep, we keep sealed off. We no longer use it for care, coaching or email, and you will not hear from us again. If none of these exceptions apply, which is the case for most requests, we delete everything.

Deleting only some of your data

You do not have to give up your whole account to remove something. You delete your own posts, comments and photos in the community yourself in the app, and you replace or remove your profile photo under Profile. If you want other data erased without deleting your account, ask your care team or email us. The same promise applies: an answer within 48 hours.

This does not cancel your subscription

Deleting your account and cancelling your subscription are two different requests to two different systems, so your subscription keeps running. If you want to stop that too, do it in the app under Settings at Subscription, or say so in your request.

Questions

If you are stuck, email contact@leanclinic.nl. If you would like to see what data we hold before you have anything deleted, you can ask for a copy; that right is set out in our privacy policy.